FAQ

Frequently Asked Questions

Do we have a minimum order quantity?

We can meet both small and large orders; and are happy to create just one item for you, although the more you buy the more economical it becomes. If you are ordering lapel badges, key rings or medallions, we suggest you order at least ten.

What finishes are available?

We offer a range of electroplating and finishes including:

  • Gold
  • Silver
  • Nickel
  • Black Nickel
  • Chrome
  • Bronze
  • Antique Brass
  • Antique Silver
  • Antique Bronze

Is a deposit required prior to manufacturing?

No, we do not require a deposit before commencing the manufacture of your products. However, if you are a first time client, we do require C.O.D (Cash on Delivery).

How long does it take for a typical order to be manufactured?

The manufacture time depends on the type of product, material, quantity and complexity. In general, the times are:

  • plastic name bars – 1 week
  • metal name bars – 2 weeks
  • lapel badges – 4 weeks
  • medallions – 4 weeks
  • plaques – 2 weeks
  • bronze cast plaques – 6 weeks
  • signage 1-2 weeks

Is there an artwork set up fee?

We do have an artwork set up fee but it differs depending on the product which the client requires as well as the type of artwork the client is able to provide to us. Please ask for more detail when speaking to our staff.

What type of format is artwork required in?

We prefer vector artwork in EPS, PDF or CorelDraw, or high resolution bitmaps in JPG or PDF.  We are able to recreate digital logos from letterheads, business cards, brochures etc…

Why should we choose Sheridan’s?

At Sheridan’s we offer a personal service and will customize your order to suit your exact needs. We have a history of over 100 years in this industry giving you certainty we will be around for your next order. With our years of experience and knowledge on offer and access to efficient manufacturing facilities and processes, we are able to undertake complicated work and large orders. We also have a physical presence here in Western Australia, ensuring that you are able to visit our premises and showroom. Mind you, we are well hidden behind the family home.

Can you service regional and interstate areas?

Yes – we have a large number of regional clients from all over Western Australia, as well as our interstate clients. We ship both locally and nationally.

What form of payments do you accept?

We accept cash, cheque, Visa and MasterCard credit cards as well as direct deposit.

Will you match a competitor’s quote?

Probably not. We ensure a fair price for our products and services. We make every effort to work within our client’s budget constraints, and sometimes this may mean substituting our high grade materials and production techniques with something a bit more “economical”. Our enduring philosophy is to create badges and other products to a quality we are proud to put our name on.

Can I change or add after confirming?

It depends. We process your name badge orders very quickly. We have a strict 24 hour period after you have confirmed your order to make any changes. After 24 hours, name badge orders will be part way through production, and we will create another order for additions; or add a surcharge to remedy any changes needed. Embossed badges and medallions and most plaques take longer so there is a small window of time to make changes. Again, we get a lot done in a day. Changes may incur a surcharge.

Can I cancel an order after confirming?

Yes, but all costs incurred to date will be invoiced. This may be artwork costs only or include tooling and set up costs.