Frequently Asked Questions
Feel free to visit our showroom or contact us for more information.
Located in Jolimont (Perth), Western Australia, Sheridan’s supply a comprehensive range of badges, lapel pins, plaques, medals, medallions, personalised keyrings, trophies and specialty items to local and national governments, schools, sports clubs, associations and business organisations.
Do we have a minimum order quantity?
We do not have a minimum order for our standard products such as name badges, metal bars etc. We are happy to meet small and large orders, although the more you buy the more economical it becomes.
However, if you are ordering something from our custom range such as lapel badges, key rings or medallions, there will be a minimum order of 10.
Embroidered badges have a minimum order of 50.
Do we have offline order forms/pricing sheets?
What finishes are available?
We offer a range of electroplating and finishes including:
- Black Nickel
- Antique Brass
- Antique Silver
- Antique Bronze
Is a deposit required prior to manufacturing?
No, we do not require a deposit before commencing the manufacture of your products. However, if you are a first time client, we do require C.O.D (Cash on Delivery).
How long does it take for a typical order to be manufactured?
The manufacture time depends on the type of product, material, quantity and complexity. In general, the times are:
- Plastic Name Bars – 1 week
- Metal Name Bars – 2 weeks
- Lapel Badges – 4 weeks
- Medallions – 4 weeks
- Plaques – 2 weeks
- Cast Bronze Plaques – 6 weeks
- Signage 1-2 weeks
- Trophies – 1-2 weeks
Is there an artwork set up fee?
We do have an artwork set up fee but it differs depending on the product which the client requires as well as the type of artwork the client is able to provide to us. Please ask for more detail when speaking to our staff.
What type of format is artwork required in?
We prefer vector artwork in EPS, PDF or CorelDraw, or high resolution bitmaps in JPG or PDF. We are able to recreate digital logos from letterheads, business cards, brochures etc…
Why should we choose Sheridan’s?
At Sheridan’s, we offer a personal service and will customize your order to suit your exact needs. We are a long-established Perth specialist business with a history of over 100 years in this industry, giving you certainty we will be around for your next order. With our years of experience and knowledge on offer and access to efficient manufacturing facilities and processes, we are able to undertake complicated work and large orders. We also have a physical presence here in Jolimont (Perth), Western Australia, ensuring that you are able to visit our premises and showroom.
What postage options do we offer?
Sheridan’s have a large number of regional clients from all over Western Australia, as well as interstate clients. We ship both locally and nationally. Please see below for prices and delivery times.
Australia Wide Only
|Type of Shipping||Price||Delivery Time|
|Standard and Tracked Postage||$14.00||3-7 Business Days|
|Express Post||$18.00||1-2 Business Days|
|Courier (Metro Areas Only)||$25.00||Within 24 Hours|
|Orders over $500.00||Perth Metro Area: FREE
Elsewhere: FREE unless courier required
|1-2 Business Days depending on how the items are sent.|
*Please note these delivery times are only a guide and are subject to change without warning.
Do you deliver to regional and interstate areas?
Yes – we have a large number of regional clients from all over Western Australia, as well as our interstate clients. We ship both locally and nationally.
What form of payments do you accept?
We accept cash, cheque, Visa and MasterCard credit cards as well as direct deposit.
Will you match a competitor’s quote?
We offer a fair price for our products and services. We make every effort to work within our client’s budget constraints, and sometimes this may mean substituting our high-grade materials and production techniques with something a bit more “economical”. Our enduring philosophy is to create badges and other products to a quality we are proud to put our name on.
Can I add or change my order after confirming?
It depends. We process your orders very quickly. We have a strict 24 hour period after you have confirmed your order to make any changes. After 24 hours, name badge orders will be part-way through production, and we may not be able to make adjustments in which case we will create another order. Certain items may take longer, so there is a small window of time to make changes. It is best to ask our staff if you are unsure. Changes may incur a surcharge.
Can I cancel an order after confirming?
Yes, but all costs incurred to date will be invoiced. This may be artwork costs only or include tooling and set up costs.